Shopping guide
The Liten online shop accepts pre-orders for products that are not yet on sale.
Products available for pre-order will be marked with "Pre-order."
Once your purchase is complete, you will receive a purchase completion email.
Once your order has been shipped, you will receive an email notifying you that your order has been shipped.
If you do not receive this confirmation email, it may have gone into your spam folder or your carrier email address may be set to reject emails, so please check again.
If you still have not received the email, it may be that your registered email address is incorrect. In that case, we apologize for the inconvenience, but please contact us directly at online.liten@gmail.com .
About purchasing pre-order items
Pre-order items and regular items have different delivery and shipping times, so they cannot be added to your cart and ordered together.
If you purchase this item together with a regular product, the shipping times will be different and separate shipping fees will be charged each time.
Regarding payment for pre-order items
Payment for pre-order items will be made at the time of ordering.
Delivery time for pre-order items
Pre-ordered items will be shipped within 5 business days of arrival.
If the pre-ordered item you ordered arrives earlier than the delivery date, we will ship it within 5 business days after it arrives.
If you purchase multiple pre-order items with different delivery dates at the same time, your order will be shipped once all items are in stock.
*Please note that due to production circumstances, the scheduled shipping date may change.
*Delivery times may vary depending on the delivery area, day of the week, traffic conditions, weather, etc.
Delivery method and shipping fee for pre-order items
Shipping will be via Sagawa Express nationwide for a flat rate of 800 yen (tax included).
*Hokkaido, Okinawa, and remote islands: 1,500 yen (tax included)
Please note that it is not possible to specify a date and time for pre-order items.
Cancellation, return, and exchange of pre-order items
Pre-order items cannot be cancelled due to customer convenience after the sales period has passed.
Pre-order items can be cancelled during the sales period.
Please note that we cannot accept size exchanges, refunds or returns for pre-order items unless the product is defective.
*If a defective product is out of stock, we will provide a refund.
*If the product is defective, please contact us within 5 days of receiving the product.
*If the product is defective, please return it to us at our expense.
*We cannot accept returns or exchanges due to customer convenience.
*Refunds will only be given for eligible products. Please note that shipping fees cannot be refunded.
If you wish to cancel a pre-order item during the sales period, or if the item is defective, please contact us at online.liten@gmail.com with a photo of the defective part attached.
Regarding sales quantities for pre-order items
There is a limit to the number of pre-order items that can be purchased. Priority will be given to those who purchase in advance.
The offer will end as soon as quantities run out.
Please check each product page.
Regarding availability of pre-ordered items
Pre-order items are not reserved for stock when added to your cart.
When you click "Place Order" on the payment page, payment is completed and inventory is secured.
If you add an item to your cart and are browsing other items, or if another customer completes the payment process on the payment page before you,
Depending on the stock, the item may be displayed as Sold Out.
Regarding product images and sizes for pre-order items
We do our best to make the product photos as close to the actual colors as possible, but the colors may differ from the actual product depending on your monitor settings and room lighting.
In addition, the actual size may differ from the listed size due to sewing. Please note that there may be some errors.
About regular sales products
Once your purchase is complete, you will receive a purchase completion email.
Once your order has been shipped, you will receive an email notifying you that your order has been shipped.
If you do not receive this confirmation email, it may have gone into your spam folder or your carrier email address may be set to reject emails, so please check again.
If you still have not received the email, it may be that your registered email address is incorrect. In that case, we apologize for the inconvenience, but please contact us directly at online.liten@gmail.com .
Regarding purchase of regular sales items
Regular sales items and pre-order items cannot be ordered together in the cart because their delivery dates and shipping times are different.
If you purchase a pre-order item at the same time, the shipping times will be different and separate shipping fees will be charged each time.
Regarding payment for regular sales items
Payment for the product will be made at the time of ordering.
Regarding delivery time for regular sales products
For regular products that are in stock, we will ship within 5 business days after payment is confirmed.
*Delivery times may vary depending on the delivery area, day of the week, traffic conditions, weather, etc.
If we are unable to ship the product due to stock shortages, etc., we will contact you by email.
Regarding delivery methods and shipping fees for regular products
Shipping will be via Sagawa Express nationwide for a flat rate of 800 yen (tax included).
*Hokkaido, Okinawa, and remote islands are 1,500 yen (tax included)
Shipping charges apply for each order, so please place multiple orders at once.
Returns and exchanges for regular products
We do not accept returns or exchanges for reasons of customer convenience (size does not fit, wanting to change color, different from what was expected, etc.).
Please be sure to check the size chart and description carefully before purchasing.
If the product is defective, please contact us within 5 days of receiving the product.
*We cannot accept returns if the tags have not been removed in advance, there are signs of wear (worn outside, smells, discoloration, etc.), or there are improper storage issues after arrival. Thank you for your understanding and cooperation.
*When contacting us, please attach a photo of the defective part and send an email directly to online.liten@gmail.com .
*Please note that we may not be able to accept your order if the expiry date has passed or if the product is damaged or dirty.
*If a defective product is out of stock, we will provide a refund.
*In the event of a return or exchange due to unavoidable circumstances on the customer's part, shipping costs will be borne by the customer.
*Refunds will only be given for eligible products. Please note that we cannot refund shipping fees.
Regarding sales quantity of regular sales products
There is a limit to the number of items that can be purchased. Priority will be given to those who have purchased in advance.
The offer will end as soon as quantities run out.
Please check each product page.
If you would like to restock an item, please register for a "Restock Request" on the product details page.
As soon as the product arrives, we will send you an automatic email to inform you of the start of sales.
We will also announce it on our official website and social media.
*Please note that not all products will be restocked.
Regarding availability of regular products
Standard sales items are not reserved in stock when added to your cart.
When you click "Place Order" on the payment page, payment is completed and inventory is secured.
If you add an item to your cart and you are viewing other items, or if another customer completes the payment process before you, the item may be displayed as Sold Out depending on the amount in stock.
Regarding product images and sizes of regular sales products
We do our best to make the product photos as close to the actual colors as possible, but the colors may differ from the actual product depending on your monitor settings and room lighting.
In addition, the actual size may differ from the listed size due to sewing. Please note that there may be some errors.
Regarding the purchase of secondary distribution products
Please note that we are unable to provide repairs, refunds, or exchanges for products purchased through secondary distribution channels.
Any products for which we are unable to confirm the purchase history will not be eligible for repair, refund or exchange.
Payment Method
credit card
We accept VISA, Mastercard, American Express and JCB cards.
Payment is by lump sum only.
Pay
・Amazon Pay
Amazon Pay is a payment service that allows you to pay for purchases, service fees, etc. using your Amazon account.
By logging in with your Amazon account, you can place orders easily and conveniently without having to enter your address or credit card information. We also support "recurring billing (Auto Pay)".
・Google Pay
Google Pay is a smartphone payment service that can be used on Android devices.
・Apple Pay
It is an electronic payment service that allows you to check out online stores using Safari on your iPhone, iPad, or Mac.
Payment Deadline
Credit card, Amazon Pay, Apple Pay, Shop Pay It depends on the closing date and contract details of the credit card you use. Please check with your card company.
It depends on the contract for the electronic money you use with Google Pay.
Explanation of charges other than the product price
・Consumption tax: 10% (Prices shown include tax)
・Shipping fee: 800 yen (tax included) nationwide
*Hokkaido, Okinawa, and remote islands are 1,500 yen (tax included)
Shop Information
Service name
liten-official shop
email address
homepage address
Description based on specific commercial transactions
Distributor
Olinks.inc
Sales Manager Name
Tomoko Miki
post code
Postal code 650-0024
address
Hyogo Prefecture Kobe City Chuo Ward Kaigandori 3-1-5
Kaigan Building Room 211
Business Contact Information
Reception hours: 10:00-17:00
Closed: Saturdays, Sundays, and public holidays
Email: online.liten@gmail.com
*We do not provide telephone support.